- Priority 1: These items are of Critical Importance. Until this is fixed, a system is down and the company is losing money. E.g., server is offline will not boot up. This is an emergency.
- Priority 2: High Priority – Very Important. Until this is fixed, work is being interrupted or not flowing the way it should. Some equipment or software is unusable. This issue affects productivity.
- Priority 3: Medium Priority – Important. A problem needs to be fixed, but business can continue.
- Priority 4: Low Priority – Annoyance. These are items that should be fixed while doing other work or when all other support requests have been completed.
Monday-Friday: 9:00am – 6:00pm Pacific
Saturday: 9:00am – noon Pacific
Choose the method most convenient for you:
Phone: (661) 900-1890
Immediate Online Rescue:
We are committed to assisting all of our customers in the most timely manner possible. We use a support queue to ensure everyone receives attention in the order received and the priority level that you have assigned to the request.